How we use cookies and similar technologies.

Last Updated: October 14, 2026

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

We use both first-party cookies (set by CreaTech) and third-party cookies (set by our service providers).

Types of Cookies We Use

We categorize the cookies we use as follows:

1. Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies.

2. Analytics Cookies

Analytics tools help us understand visits, pages viewed, traffic sources, and on-page activity so we can improve the website. Under our Google Consent Mode v2 configuration, analytics_storage is denied by default and becomes granted if you select Accept analytics. We do not intentionally send personal form fields (name, email, phone) to analytics tools as event parameters.

• Google Analytics 4 (GA4) (Measurement ID G-NVPS3JFDR9) — measures page views and website events using Google's tag. When analytics storage is denied, Google's Consent Mode may still send limited cookieless signals; rejecting analytics does not necessarily stop all requests to Google.
• Microsoft Clarity — provides heatmaps and session-replay insights into website use. In our tested Google Tag Manager configuration, its tag does not fire until analytics consent is granted. Session replay can capture interactions, so sensitive-information masking remains an important control.
• Google Tag Manager (GTM) (Container ID GTM-WHLM3N87) — loads and manages website tags, including tags controlled by our analytics-consent setting. Some functional tools, including live chat, can load independently of that choice.

3. Visitor Intelligence and CRM-Related Tracking

When analytics consent is granted, our current GTM configuration can load tools that help us understand business interest in our services and connect website activity to sales follow-up. The information available may include visited pages, visit timing, referral sources, technical information, and business- or visitor-level identifiers where available. Identification is not guaranteed for every visitor.

• Zoho SalesIQ and Zoho CRM — SalesIQ tracks website visits and page activity. When a visitor is identified, related visitor and lead information may be associated with records in Zoho CRM, subject to the configured approval and synchronization settings.
• HubSpot Tracking Code — helps measure website engagement and may associate visits with HubSpot CRM records where an appropriate identification link exists.
• Leadfeeder — provides website-visitor and business-interest intelligence that may help identify organizations engaging with our pages.
• RB2B — provides visitor-identification and business-intelligence signals that may support sales follow-up where such information is available.

In the GTM Preview checks completed for this configuration, the visitor-intelligence and CRM-related tags remained unfired before analytics consent and fired after consent was granted. This reflects the tested configuration, not a guarantee that every possible third-party request is blocked in all browsing situations.

4. Functional Cookies and Live Chat

Functional technologies support website features and preferences, including remembering your analytics choice in browser local storage.

Tawk.to live chat is used to provide website chat. In our tested GTM configuration, its widget loads before a visitor selects Accept or Reject analytics; the analytics-consent choice does not currently control this chat tag. If you use chat, Tawk.to may process messages and technical connection information to provide the service. Its pre-consent loading and data practices are subject to separate privacy review.

5. Marketing / Advertising Cookies

Advertising technologies can be used to measure campaigns or personalize advertisements. In our tested Google Consent Mode configuration, ad_storage, ad_user_data, and ad_personalization remain denied even when analytics consent is accepted. The visitor-intelligence services described above are separately disclosed because they can support business development.

How We Use Cookies

We use cookies to:

• Ensure the website functions correctly
• Understand how visitors use our website
• Improve content, navigation, and performance
• Support legitimate marketing and analytics where applicable

Managing Your Cookie Preferences

On a first visit without a saved preference, our website offers Reject and Accept analytics choices. This choice is stored in your browser's local storage as cbs_consent_v1 so it can be applied on later visits. Reject keeps Google's analytics and advertising consent settings denied; Accept grants analytics storage while leaving advertising consent denied.

If you need to reset this choice, you can clear the website's stored data in your browser and make a new selection when the banner reappears. Browser privacy settings may also limit cookies or similar storage. These analytics choices do not currently prevent the Tawk.to live-chat widget from loading.

Third-Party Cookies and Similar Technologies

Third-party services on this website include Google Analytics 4 and Google Tag Manager, Microsoft Clarity, Zoho SalesIQ and Zoho CRM, HubSpot, Leadfeeder, RB2B, and Tawk.to. Depending on the service and your consent state, they may use cookies, browser storage, scripts, or other identifiers to support analytics, visitor intelligence, CRM-related activity, or chat. Some services may process information about visits and device or network characteristics.

These providers have their own privacy and cookie documentation, which you should consult for information about their technologies, data use, and available controls. Our Privacy Policy provides additional information about our handling of personal information.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by a revised date at the top of this page.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

CreaTech Business Solutions
Email: privacy@createchbs.net
Phone: +1 (786) 812-2408

This Cookie Policy should be read together with our Privacy Policy.