How we collect, use, and protect your information.

Effective Date: June 27, 2026  |  Last Updated: July 19, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation or assessment
• Fill out forms on our website
• Subscribe to resources or newsletters
• Communicate with us via email, phone, or contact forms

Types of information we may collect include name, job title, company name, business email address, phone number, and information you provide about your ServiceNow environment or project needs.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us analyze website usage and improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver consultations, assessments, and proposals
• Improve our website, services, and marketing efforts
• Comply with legal obligations
• Send relevant updates or resources (only when you have opted in)

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to measure and improve site performance. Analytics tools run only after you accept analytics on our cookie banner (or an equivalent preference control), using Google Consent Mode v2 where applicable.

Our analytics stack may include Google Analytics 4, Google Tag Manager, and Microsoft Clarity (heatmaps and session replay for UX improvement). We do not intentionally send personal form fields such as name, email, or phone as analytics event parameters. You can control cookie preferences through our banner and your browser settings. Some features of the website may not function properly if cookies are disabled. For more detail, see our Cookie Policy.

4. Data Sharing and Disclosure

We may share your information with trusted third-party service providers who assist us in operating our business (such as email delivery, analytics, or scheduling tools). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Processors that may process technical or usage data related to our website include:

• Google — Google Analytics 4 and Google Tag Manager (web analytics and tag management)
• Microsoft — Microsoft Clarity (visitor behavior analytics, including heatmaps and session replay)

These providers process data under their own terms and privacy policies. We may also disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the data we hold about you
• The right to request correction or deletion of your data
• The right to object to or restrict certain processing
• The right to withdraw consent (where applicable)

To exercise these rights, please contact us using the information below.

7. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised Effective Date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CreaTech Business Solutions
Email: privacy@createchbs.net
Phone: +1 (786) 812-2408